RETURN, REFUND & SUBSCRIPTION CANCELLATION POLICY

Last Updated: January 1, 2025
Network Empire LLC

1. Definitions

For the purposes of this Policy:

  • “Company,” “we,” “us,” or “our” means Network Empire LLC.

  • “Customer,” “you,” or “your” means any individual or entity purchasing or accessing Network Empire products or services.

  • “Digital Products” include software, plugins, SaaS features, automation tools, online courses, training materials, templates, downloads, and proprietary frameworks.

  • “Coaching Services” include 1-to-1 coaching, consulting, mentorship, and personalized strategic support.

  • “DFY Services” (“Done-For-You”) include SEO builds, blueprint setup, website system configuration, and any custom implementation performed by the Company.

  • “Website” refers to https://www.networkempireframework.com/

  • and associated domains.

2. General Overview

By purchasing any product, creating an account, or accessing Network Empire systems, you agree to the terms of this Return, Refund & Subscription Cancellation Policy.

This Policy exists to:

  • Ensure clarity and fairness for customers

  • Protect the Company’s intellectual property

  • Prevent digital product misuse or piracy

  • Establish globally compliant subscription practices

3. Refund Policy for Digital Products, SaaS, Software & Training

Digital Products deliver immediate access to proprietary systems, technology, and training.
Because digital goods can be copied or consumed instantly, refunds are strictly limited to unused purchases only.

3.1 14-Day Refund Eligibility (Unused Only)

You may request a refund within 14 days of purchase, only if all of the following conditions are met:

  • You have not accessed any course, training module, or member area

  • You have not downloaded, installed, or activated any plugin, software, or file

  • You have not used any SaaS credits, data ingestion, blueprint import, API calls, or automation features

  • You have not accessed proprietary frameworks, documents, templates, or restricted content

If any level of access (even partial) has occurred, the product is considered delivered, and the purchase becomes non-refundable.

3.2 No Refund After Access, Activation, or Consumption

Once you access any component of a Digital Product—including viewing a single training video, opening a file, activating a plugin, or triggering any SaaS functionality—the purchase is final and non-refundable, regardless of whether you are within the 14-day period.

Digital access is considered full and irreversible delivery.

This policy applies globally.

3.3 Reason for These Rules

Digital products cannot be “returned.”
Once access is granted:

  • Intellectual property can be duplicated or retained

  • The value has been fully delivered

  • Usage creates real operational cost

  • The Company cannot revoke or repossess downloaded digital assets

Refunds are therefore limited to protect both the business and the integrity of the product ecosystem.

4. Coaching, Consulting & 1-to-1 Services (Non-Refundable)

All Coaching Services are non-refundable, including:

  • Scheduled or completed calls

  • Personalized strategy sessions

  • Coaching bundles or packages

  • Any materials provided during coaching

Coaching involves reserved time and the delivery of expertise, which cannot be reversed or recovered.

5. Done-For-You (DFY) Services (Non-Refundable)

DFY Services are final sale and non-refundable.
These include, but are not limited to:

  • DFY: Digital Marketing Pro

  • DFY: Advanced Marketer

  • DFY: New Entrepreneur

DFY projects begin immediately upon purchase and involve custom labor, problem-solving, proprietary methods, and intellectual property.
Because the completed work cannot be returned or undone, no refunds are offered.

Please ensure you wish to proceed before purchasing DFY services.

6. Physical Products (If Applicable)

If physical goods are offered:

  • Refund requests must be submitted within 14 days of delivery

  • Items must be unused, unopened, and in original packaging

  • Customers are responsible for all return shipping costs

  • The Company is not responsible for damage incurred during return transit

7. Stock or Fulfillment Issues (Physical Goods)

If a physical item cannot be fulfilled due to stock limitations or quality issues, we may cancel the order and issue a refund.

8. Subscription Billing & Cancellation Policy

This applies to all monthly and annual recurring subscriptions.

8.1 Recurring Billing Agreement

By subscribing, you authorize the Company to:

  • Automatically bill your selected payment method at the chosen interval

  • Continue billing until cancellation is confirmed

  • Charge renewal fees at the current plan rate

Subscription charges are non-refundable, including partial periods.

8.2 How to Cancel a Subscription (Support-Mediated Cancellation)

To cancel your subscription, you must submit a cancellation request through our official support channel.

To cancel, please contact:
Support Portal — Access the support icon at the bottom-left of
https://www.networkempireframework.com/

A cancellation is considered complete only when:

  1. You submit a clear written request to cancel, and

  2. Our support team verifies your identity and confirms cancellation in writing.

We do not process cancellations via:

  • Email to unattended inboxes

  • Social media messages

  • Third-party messaging platforms

  • Verbal requests

This ensures a secure, documented cancellation procedure.

8.3 Cancellation Effective Date

  • Cancellation stops future billing only

  • No refunds are issued for the current billing cycle

  • Access continues until the end of the paid period unless otherwise specified

8.4 Failed or Declined Payments

If a payment fails:

  • The system may retry the transaction

  • Access may be restricted or suspended

  • License keys may be deactivated

Services resume when payment is successfully processed.

9. Chargebacks, Payment Disputes & Anti-Fraud Policy

9.1 Agreement Not to Misuse Chargebacks

By purchasing from Network Empire LLC, you agree:

  • Not to file chargebacks to bypass this Policy

  • Not to claim unauthorized charges for purchases you knowingly made

  • To contact the support team first for resolution

Improper chargebacks constitute misuse and breach of this Policy.

9.2 Evidence Submitted in Chargeback Cases

The Company may submit evidence including:

  • IP addresses and device fingerprints

  • Login timestamps and access logs

  • Plugin activations or SaaS usage

  • Course progress and downloads

  • Acceptance of Terms & Policies

  • Email and support communication history

This documentation typically confirms product delivery and access.

9.3 Account Suspension After Chargeback

If a chargeback is filed:

  • All accounts associated with the customer may be suspended

  • Plugin licenses and SaaS access may be revoked

  • Access to all courses, frameworks, and digital assets may be terminated

  • The Company may permanently refuse future service

10. Fraudulent or Abusive Behavior

Refunds may be denied and accounts suspended if the Company detects:

  • Fraud or attempted fraud

  • Multiple or excessive refund requests

  • Chargeback threats

  • Misuse of intellectual property

  • Unusual or abusive behavior

11. Prevention of Digital Piracy, Misuse & Uncompensated IP Extraction

Network Empire LLC invests substantial development time, financial resources, and specialized expertise into building software, plugins, automation systems, training programs, and proprietary frameworks.

This Policy is specifically designed to prevent situations where a Customer:

  1. Purchases access to Digital Products

  2. Downloads, consumes, or copies the intellectual property

  3. Extracts value from the software, frameworks, or training

  4. Requests a refund

  5. Retains the technology, systems, and materials without payment

This conduct constitutes intellectual property misappropriation and results in severe financial harm, including:

  • Loss of development and R&D investment

  • Unauthorized commercial use

  • Competitive disadvantage

  • Uncompensated resource consumption

  • Operational expense incurred by the Company

To protect against such misuse:

  • Any access to digital assets makes the purchase strictly non-refundable

  • Digital goods cannot be returned once delivered

  • The Company may suspend accounts, revoke access, and enforce contract rights

These protective measures ensure the viability, fairness, and sustainability of the Network Empire platform.

12. Updates to This Policy

We may revise this Policy periodically.
The “Last Updated” date reflects the latest version.
Continued use of our products or services signifies acceptance of the updated terms.

13. Contact Us

For questions or support:

Support Portal:
Use the support icon located at the bottom-left corner of:
https://www.networkempireframework.com/

We will make reasonable efforts to assist you.